Money Mondays

How you treat your employees can affect your bottom line.

I met with a potential client today to discuss our services. He was a great candidate for Strategic Management for Planning. The company was a small towing and garage service. He had employees who were loyal, but lacked the leadership qualities he desired.

There were times he didn't feel comfortable because no one was capable of running the busy without his presence.
He felt like a one man team:

1. He controls the administrative duties
2. He dictates how to service the vehicles
3. He communicates with all the customers
4. He markets for new busy and attempts to deepen current relationships
5. He promotes the sales of the the business

He is so consumed with being the boss and brand he doesn't know how to dictate accordingly to others. He's also doing a disservice to his business by not aggressively increasing profitability.

I couldn't help but notice when we were in our meeting (open quarters) his employees could hear every word. After hearing what I had to say, he liked that our company was capable of improving his business, building teamwork and enhancing employee benefits through loyalty of the organization. However, he began to discuss each employee's behavior with a negative tone.

The business owner stated that each employee lacked leadership because of personal issues. They didn't know how to leave their personal issues at home and continuously dumped their problems on his shoulders. He couldn't leave the building for hours at a time because they need someone to micromanage their every move.

Keep in mind the employees can hear him degrade their abilities and self worth.

If we decide to take this business as a client our consultants have plenty of work ahead of them. We must:

• Start from the top (the boss needs a leadership makeover)
• How you conduct yourself trickles down to the team
• Put the right team in place
• Coach skills accordingly to conduct self on and off the job
• Train others to perform duties and be coachable so that the boss can lead

Tearing down the morale of his employees is drastically affecting his financial management. Employees should be able to feel good about their establishment and feel needed.

Business owners must realize that they own the company, but the employees are first line communicators and leaders to the customers.

If you can't speak respectfully and establish positive reinforcement your staff can't either.

Be inspired,
Bahiyah Shabazz